Service Operations Coordinator

Amerikanische Botschaft

Wien・vor einem Tag

Anstellungsart: Vollzeit
Gehalt: ab 41531 € jährlich
Positionsebene: Berufserfahrung

Join the U.S. Embassy in Austria's Facility Section as a:
Service Operations Coordinator

Service Operations Coordinator

Duties and Responsibilities:

The incumbent serves as a key advisor and coordinator for unscheduled and scheduled work assignments, building accessibility, and security requirements, supporting locally employed staff and contractors under the direction of the Facilities Manager and/or Program Analyst. Regular responsibilities include updating the maintenance management system (GMMS) data, generating reports, and providing guidance to users on system navigation and data entry. The incumbent assists with scheduling staff and contractors to align with operational priorities, ensuring resources are strategically allocated based on skill sets and project timelines. They actively monitor staffing levels to identify gaps and recommend adjustments to maintain efficiency and continuity. Additionally, the incumbent serves as the section timekeeper, managing Time and Attendance (T&A) duties to ensure accurate tracking and reporting of work hours, leave, and overtime for Facility Management Office (FAC) staff.

Qualifications and competencies we seek:

We are looking for a quick learner with great interpersonal skills, who is able to deal with a broad range of personnel in a sometimes-stressful environment:

Incumbent must demonstrate exceptional stress resilience and a strong commitment to customer service, consistently maintaining composure, professionalism, and a solutions-oriented approach, even in high-pressure or challenging situations. Must have good organizational skills. Ability to get along with others and working as part of a team. Able to follow directions. Willing to learn and accept responsibility.
Good working knowledge in English and German

What we offer:

An interesting and rewarding career in an international environment.
Local and international training opportunities.
Austrian social security and employment benefits.
Both American and Austrian holidays.
Supplemental Pension Plan.
A friendly and collaborative workplace.

Salary

A gross annual salary starting at 41,531 EUR (3,460/month), plus the additional bonus payments (13th and 14th month payment)

More details and how to apply:
To review the detailed vacancy announcement and send your electronic application per the instructions in the vacancy announcement, please visit our website:

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.